1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return, items must:

– Be unused and in their original condition.

– Be returned with original packaging and accessories, if applicable.

– Not be damaged due to misuse, improper installation, or customer negligence.

– Include proof of purchase or order confirmation.

2. Non-Returnable Items

Returns may not be accepted for:

– Products showing signs of use or installation.

– Items damaged by improper handling after delivery.

– Products returned without prior authorization.

– Clearance or final sale items, if indicated at the time of purchase.

3. Return Process

Before returning any item, customers must contact our customer service team for return authorization and instructions.

Return Address:

317 W WILSON ST

MADERA, CA 93638

Customer Service Email:

eusebio@klatoth.store

support@klatoth.store

Phone:

(559) 702-2995

4. Return Shipping Costs

We will pay the return shipping cost if:

– The wrong item was shipped.

– The product arrived damaged.

– The product has a verified manufacturing defect.

– The incorrect quantity was delivered.

Customers are responsible for return shipping costs if:

– They ordered the wrong item.

– They no longer want the product.

– They entered an incorrect shipping address.

– The return is requested for personal preference rather than product quality.

Original shipping charges are non-refundable unless the return is caused by our error.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within approximately 3 business days after the inspection is completed.

Depending on your payment provider or financial institution, additional processing time may apply before the refund appears in your account.

6. Exchanges

If you receive a defective or incorrect item, please contact us promptly. Eligible products may be exchanged based on product availability.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days after delivery and provide photographs of the product and packaging so we can resolve the issue promptly.

8. Contact Information

Company Name:

Klatoth INC

Address:

317 W WILSON ST

MADERA, CA 93638

Email:

eusebio@klatoth.store

support@klatoth.store

Phone:

(559) 702-2995